PSC cold weather rule takes effect Nov. 1

Nov 2, 2016 | Community News | 0 comments

The Missouri Public Service Commission’s Cold Weather Rule, designed to help customers with heat-related utility bills, begins on Nov. 1, 2016. The rule will remain in effect through March 31, 2017. The Cold Weather Rule has been a part of the Commission’s rules and regulations since 1977.


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The Cold Weather Rule applies to natural gas and electric utilities under PSC jurisdiction that provide heat-related service. Municipally operated systems, cooperatives and those that provide propane delivered by truck are not under PSC jurisdiction.

Prohibits the disconnection of heat-related service when the temperature is predicted to drop below 32 degrees during the following 24 hour period.

Provides more lenient payment terms permitting reconnection of service for natural gas and/or electric customers.

Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment.

Allows customers to budget payments over 12 months.

May allow customers to extend payment of pre-existing arrears beyond 12 months.

Does not require a deposit if payment agreement is kept.

Requires that customers be notified by mail 10 days before the date the utility intends to shut off service; that an attempt be made to contact the customer within 96 hours before the shut off; that an attempt be made to contact the customer right before the shut off; that notice is left at the home when service has been shut off.

Requires the customer be notified of possible financial help in paying the utility bill.

Allows for the reconnection of service for less than the full amount owed.

A customer may register with the utility if:

  • They are 65 years of age or older;
  • Disabled to the extent that they have filed with the utility a form submitted by a medical physician attesting that their household must have natural gas or electric utility service provided in the home to maintain life or health; or
  • They have obtained a formal award letter issued from the federal government of disability benefits.

In order to receive some of the benefits of the Cold Weather Rule; a customer must sign-up (register) with their heat-related company.

If a customer is faced with a heat-related utility bill that they cannot pay in full, it is important that the customer:

1) Contact the utility company.

2) State an inability to pay the bill in full.

3) Provide income information either by month or annual income.

4) Make a minimum payment.

5) Enter into a payment agreement.

For more information on the PSC’s Cold Weather Rule, please see the Commission’s website at www.psc.mo.gov or call the Commission’s Consumer Services hotline at 1-800-392-4211. Consumers can also receive Cold Weather Rule information from their local natural gas or electric company.

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